She directs the Institute's diversity research programme and leads the development of good practice guidance on diversity to help employers make progress in this challenging and complex field. She also leads the Institute's public policy work on diversity.
In particular she has driven specific initiatives on managing diversity and the business case, age, disability, equal pay, harassment and bullying, as well as race, work–life balance and employing people with criminal records.
She was awarded an OBE for her services to diversity, in the Queen’s birthday honours list in 2006.