Thursday 5 November 10:30 – 11:30 (60 minutes)
Strand: The productivity challenge
Speakers: Sarndrah Horsfall (Chief Operating Officer, National Patient Safety Agency) Norman Blisset (Deputy Director of HR, Medway NHS Foundation Trust) and Ros McCool (Human Resources Director, Crown Prosecution Service)
The NHS needs to change some of its traditional culture but protect the unique value it brings to our society. What can it learn from other organisations that have implemented major cultural change? This session looks at how public sector organisations that have changed to be more business and customer-orientated have achieved this transformation.
See the next session in this strand: Creating a culture of accountability