After listening to representations from NHS Employers and the hundreds of
organisations that responded to the original ideas, NHS England has published revised
plans that strike the right balance between collection of data and use of
The Staff FFT is a potentially useful tool for service and quality
improvement, providing regular data on staff views and an additional opportunity
for them to give feedback. It also provides data on staff willingness to
recommend their organisation as a place to work.
The revised guidance sets out minimum requirements for the operation of the
Staff FFT as follows:
"A proportion of staff should have the opportunity to respond to Staff FFT in
each of the three quarters, with all staff having the opportunity once per year,
as a minimum requirement. Organisations may provide all staff with the
opportunity to respond each quarter if they so wish."
This will run alongside
the Staff Survey. It should provide organisations with the ability to choose an
approach that suits their circumstances.
We believe this guidance is more workable and we will work with NHS England
to help employers with effective implementation by sharing ideas and
experiences. Employers will need to make choices about how best to put this into
practice, alongside their existing ways of seeking staff feedback.
There are still complex issues, such as ensuring equalities and data
protection principles are observed, however this has been a great example of
effective collaboration in developing a new policy approach. We welcome ongoing
discussion on how best to present the results in a Net Promoter Score format and
we will be working with NHS England over coming months to develop the Staff FFT
and help to use it as a catalyst for better services for patients.
As ever, if you have any feedback or comments then please do not hesitate to
drop me an email at email@example.com.