NHS England publishes revisions to Staff Friends and Family Test

Nurse taking a patient

02 / 4 / 2014 2.36pm

After listening to representations from NHS Employers and the hundreds of organisations that responded to the original ideas, NHS England has published revised plans that strike the right balance between collection of data and use of resources.

The Staff FFT is a potentially useful tool for service and quality improvement, providing regular data on staff views and an additional opportunity for them to give feedback. It also provides data on staff willingness to recommend their organisation as a place to work.

The revised guidance sets out minimum requirements for the operation of the Staff FFT as follows:

"A proportion of staff should have the opportunity to respond to Staff FFT in each of the three quarters, with all staff having the opportunity once per year, as a minimum requirement. Organisations may provide all staff with the opportunity to respond each quarter if they so wish."
This will run alongside the Staff Survey. It should provide organisations with the ability to choose an approach that suits their circumstances.

We believe this guidance is more workable and we will work with NHS England to help employers with effective implementation by sharing ideas and experiences. Employers will need to make choices about how best to put this into practice, alongside their existing ways of seeking staff feedback.

There are still complex issues, such as ensuring equalities and data protection principles are observed, however this has been a great example of effective collaboration in developing a new policy approach. We welcome ongoing discussion on how best to present the results in a Net Promoter Score format and we will be working with NHS England over coming months to develop the Staff FFT and help to use it as a catalyst for better services for patients.

As ever, if you have any feedback or comments then please do not hesitate to drop me an email at deanroyles@nhsemployers.org.  

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