27 / 5 / 2014 10.58am
Rob Dimsdale, an employee wellbeing advisor at Yorkshire Ambulance Service NHS Trust, provides an update on progress so far.
"We have been working with People Asset Management (PAM) since October 2013, and following the completion of a previous occupational health contract from April this year, we have now brought our whole organisation on board.
The transition from three providers to one has been time consuming and not without its difficulties, but we are already realising the benefits of having our entire occupational health under one contract. Familiarity with PAM’s systems and practices is growing and their OHIO system is excellent at recording important data on occupational health, physiotherapy, counselling and a host of other services. The information is easily accessible yet maintains the appropriate levels of data protection and confidentiality.
Both us and PAM are working to continually improve processes. For example, we have recently made changes to our physiotherapy booking service to reduce the gap between initial assessment and first physio appointment. New services have also been added to help us support staff with complex cases (including an ergonomic assessment for DSE users and a role specific functional capacity assessment) and to give staff quicker access to services (including an online CBT programme, and OH tele-consultations).
We have also rolled out PAM’s online health manager service, which provides staff with a personalised, behaviour change health and wellness programme - designed to help them take positive steps for living healthier. On completion, staff receive a personalised health and wellness report and action plan, which can then be revised and updated as an individual sets and achieves new goals.
PAM is also working with us to make changes to our manual handling processes (to reduce musculoskeletal injuries), and the way in which we manage mental wellbeing at work to provide additional support to those who might experience psychological problems as a result of the stressful or traumatic nature of their work.
Finally, we are also working on a physical competency assessment for our front line staff to ensure they are physically able to undertake their role, thereby reducing the risk of injury and promoting the best possible patient care."