10 / 3 / 2015 8am
Yasmin Taylor - started as an apprentice in HR (workforce information and planning), she has just been appointed to assistant service manager.
I was in the process of finishing my Level 3 Media Diploma at college before I started my human resource apprenticship at North Middlesex University Hospital, and although I had worked part-time for an accountant for a year, I had no real experience of the working world.
When I started my apprenticeship I found it hard to get used to the level of professionalism needed in the working environment, for example, understanding how important confidentiality was taken within the trust. Although it was hard to adapt to criticism, I eventually learnt that my manager and work colleagues were doing this to improve my understanding of the codes and conducts within a busy and vital department of the hospital, where we are trusted with personal details.
During my first couple of months of my apprenticeship I worked in recruitment and learnt about the recruitment process from start to finish. I was lucky enough to experience one of the busiest times of the year, whilst also being part of the BEH project where North Middlesex University Hospital were opening brand new wards and a new building.
I also got to be part of the annual general meeting, helping set up stalls and handing out questionnaires and surveys. I also got to socialise with directors, doctors and executives of the hospital who took an interest in what I did as an apprentice and keen to know if I was enjoying my time at North Middlesex Hospital.
Although it was extremely busy and hard to adapt at times, I can honestly say it was one of the best experiences of my life and now something I can proudly put on my CV. I met some lovely and amazing people who are extremely hard workers and are truly an inspiration for me.
The last half of my apprenticeship was also based in human resources but in the workforce information department. I found it hard to change from recruitment to workforce information because I had got use to working with people I had met, and at the time didn’t understand the benefits it would give me.
In workforce information I was able to learn about the trust from a different prospective, for example, dealing with problems that affect the trust directly. I got to learn different systems used by the trust everyday. Health Roster (Maps) and ESR (Electronic Staff Register) are just two of the programs used by workforce information. Health Roster is used to calculate how many enhancements each staff member is entitled to. I gained an understanding of the differences and requirements of each department, for example what different skill levels and shifts each department need to run their department efficiently. This allowed me to attend meetings with managers regarding problems they had with implementing shifts to staff.
Whilst being at work I also got to attend study days where I completed coursework that will go towards gaining a Level 3 NVQ qualification in admin and business. During these sessions I also had the chance to retake my english, mathematics and ICT functional skills. I had a tutor that I could contact when and if I needed help with any coursework or revision for exams.
All apprentices get to meet each other throughout the year at apprentice meetings, arranged by the apprentice coordinator. In these sessions we get to speak about any problems we are having and they are treated confidentially. We also did activities that allowed us to build our confidence in dealing with other people.
This apprenticeship has allowed me to understand the true meaning and expectations of work. It has taught me skills that will help me progress my career to the best of my new found abilities. It has allowed me to be able to do many different things which I wouldn’t have thought I would be able to do. For example, I am now more self-confident when speaking to members of the public and feel I can even speak to directors of the trust.
I would definitely recommend an apprenticeship as it allows you to become qualified and gain experience at the same time. Although it can be hard at times, it has definitely been a worthwhile experience that will definitely help me when looking for jobs. It has also allowed me to find my own strengths.