29 / 3 / 2016 1.41pm
1. How would you describe your roles in the organisation?
Dusty, Lara and Jane form Lincolnshire Community Health Services NHS Trust's highly effective and dynamic organisational development (OD) consultancy. Between them they have over 60 years’ experience in both public and private sector organisations, in the field of workforce and transformation, OD, people and personal development, training and education and human resources.
As internal OD consultants with their forward-thinking approach, their aim is to increase capability by creating internal OD advocates to support the business and improve efficiency to create a sustainable performance and development culture across the system.
2. What does OD mean to you?
For us, OD means building capability in the business in order for it to be successful.
3. What OD projects are you most proud of?
The 2014 Staff Survey placed the trust in the ‘below average’ category for staff engagement. Since then, there has been a radical change to the way staff engagement has been delivered. We created a successful staff engagement brand called ‘You Matter’, which included an all-encompassing programme of employee engagement. This provided staff the opportunity to contribute to shaping future services.
We developed an engagement map, which is a visual representation of the London Tube Map and links to our on-going engagement. The map enables the area of engagement interest to be selected using a particular line or station. The engagement lines, performance, engagement, executive communication and assurance etc. offer different destinations that provide staff the opportunity to ‘hop on/off’ at various stations. The concept works on the premise that all stations lead to ‘motivated and engaged staff that directly improve patient’s outcomes’.
By adopting the ‘life time of engagement’ principle, we have been able to expand the brand into other areas such as ‘Your Performance Matters’, ‘Your Attendance Matters’, ‘Your Voice’ and ‘Your Conference’. There are also future opportunities to develop their brand to include ‘Your Career’, ‘Your Potential’, ‘Your Health and Wellbeing’.
4. What would you like to learn more about?
As a team we would further like to explore systems leadership and how to unlock the potential of organisational leaders in order to create an environment which is a win/win for the system.
5. Who inspires you most?
Our own team! We inspire each other with what we bring to the team – energy, enthusiasm, drive, commitment, creativity, positivity and strength of character. Each of us bring our own unique personality contributing to the success of the team which when combined, makes us awesome!
6. What’s your one 'must read' book, article or website on OD?
Dialogic Organisation Development – G.R.Bushe & R J Marshak
7. What would you like to achieve in the coming year?
To support the organisation to be successful.
8. What would your motto be?
‘Go where the energy is’ and ‘change happens at the pace of trust’.
9. What advice would you give to a budding OD professional?
The importance of relationships, relationships, relationships. Understand what the client wants but also having the courage to challenge and finally, be comfortable in chaos.
10. What is your favorite sandwich?
Dusty – Ham (off the bone) mustard and salad on brown
Lara – Red Leicester cheese and marmite on brown…definitely no cucumber!
Jane – Mexican chicken and cheese baguette from Greggs…when I’m being naughty!