Tackling bullying and harassment

SAVE ITEM
case-study

04 / 02 / 2009

  • SHA region
  • The organisation
  • What we did and why
  • How we did it
  • The results and next steps
  • Contact details and further information
  • SHA region

    NHS Yorkshire and The Humber

    The organisation

    Barnsley Hospital NHS Foundation Trust

    What we did and why

    The Harassment Support Workers are a group of 10 individuals who have received special training for the role in the organisation.

    The role of the Harassment Support Worker is to:

    • provide empathetic assistance to employees with complaints of harassment and bullying
    • explain how the procedures for making a complaint operate both informally and formally
    • help establish and support both alleged harassers and complainants through the process.

    How we did it

    The role is supported by both unions and management and they are allowed up to three and a half hours per month to undertake their role if called upon. The initial training was funded through a Department and Trade & Industry (DTI) Partnership at Work award between UNISON and Barnsley Hospital. Focussing upon communication skills and case scenarios and simulations, the three-day training was delivered by the Consultant in Workplace Wellbeing.

    A supporting protocol of ethic has been developed and regular supervision and updates will be provided to keep the Harassment Support Workers up to date with issues such as the new legislation on sexuality and religion.

    The support workers are representative of all levels in the organisation and their appointment followed a rigorous selection process designed to ensure a thorough understanding of the role and the boundaries within which it operates and that management and union roles were not undermined.

    The results and next steps

    The service was launched in November 2003 and is still on-going.

    Contact details and further information

    Karl Hickman, telephone: 01226 777992, email: karl.hickman@bdgh-tr.trent.nhs.uk or visit the website: www.bhnft.nhs.uk

    Details were correct up to the time of publishing. NHS Employers endeavours to check data on a six-monthly basis to ensure the information and contact details are correct but cannot guarantee their accuracy.

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