19 / 04 / 2012
Aintree University Hospitals NHS Foundation Trust was established on 1 August 2006. It is a large, complex organisation providing acute healthcare to a population of 330,000 in North Merseyside and surrounding areas. The immediate catchment covers some 33 square miles which is largely urban with significant areas of commerce including docklands. The trust provides acute hospital services to the residents of South Sefton, North Liverpool and Kirkby.
What we did and why
How we did it
Results and next steps
What we did and why
Aintree University Hospital NHS Foundation Trust received funding in 2007 to create a purpose-built staff health and wellbeing centre which would enable the trust to have:
- scope to expand service delivery and type
- a meeting room for educational programmes and health campaigns
- protected free car parking
- quality and relaxing facilities for service users
- ability to accept new clients/customers
The funding allowed for the development of a more suitable IT infrastructure which included remote access, web-based services which offer a management tracking system and electronic document management to facilitate a paper light office.
Additionally, an external facing health work and wellbeing website was commissioned which offers secure pages to include the organisations own staff information. The service has also been rebranded to aid communication and recognition of any work streams undertaken.
Before the new service was launched, the trust reviewed the occupational health staffing levels and skill mix, culminating in the recruitment of an additional occupational health consultant, clinical nurse specialists, occupational health technician and business administrator. They also completed a trust-wide health, work and wellbeing survey to provide information to formulate ideas for the strategy.
The Health, Work and Wellbeing Centre now offers occupational health services to the following trusts on a contractual basis:
- The Walton Centre NHS Foundation Trust
- Liverpool Community Health NHS Trust
- Liverpool Primary Care Trust
- Liverpool Heart & Chest Hospital NHS Foundation Trust
- Sefton Primary Care Trust
- Merseyside section of North West Ambulance Service
The service is currently providing support to The Royal Liverpool and Broadgreen University Hospitals NHS Trust and provides a bespoke service for the Regional North West Ambulance Service OH contract.
How we did it
Since the centre was opened by Dr Steve Boorman in November 2009, the following services have been developed:
- Lifestyle health assessments – clients are seen by the occupational health technician for basic testing and measurements then are referred to the nurse practitioner for advice and signposting. This is a self referral service.
- In-house physiotherapy – this is a self referral service and acts as a prevention treatment that promotes staff staying healthy whilst in work and an early access treatment to facilitate a return to work.
- Aroma therapist and podiatrist – the services are hosted and supported by the HWWB centre with a discounted charge being funded by the individual.
- Trust allotment – this service was funded through a local bid for £1000 as part of the Active Workforce Programme and Promoting Art in Aintree. A core number of staff are key holders and the allotment is available for two sessions a week for staff to grow and cultivate produce which is then available to pick.
- Programme of activity classes such as Zumba are currently being explored in collaboration with The Walton Centre NHS Foundation Trust.
- Weight management service – onsite Weight Watchers classes are scheduled to commence in April 2012 provided on a self referral basis and are funded by staff members.
- Commissioned counselling service – offering both personal and CBT options.
- Health events – held quarterly, themed and include businesses from within the local community.
- Employee Assistance Programme (EAP) – offers a telephone counselling service, debt/financial and legal advice, advice for those with care responsibilities and an out of hours support service for managers. This is funded for 12 months.
- Exercise routes – walking/running routes have been mapped around the trust site with varying lengths. With one walk being fully accessible.
- Smoking cessation and alcohol services are available to trust employees.
Core occupational health services are offered including new employee health assessments, health surveillance, management referrals, inoculation injury management, immunity assessments and vaccinations together with advice and support to managers and staff alike .
The trust runs their immunisation programme from the centre and has recently reported flu vaccination figures of 74 per cent. The high uptake was attributed to collaborative working between the OHS nurses and 48 flu link nurses who were trained by the HWWB team and held open clinics positioned strategically throughout the trust and within their own wards and departments.
Results and next steps
The team are currently awaiting an assessment date for their SEQOHS accreditation. The process was co-ordinated by the deputy OH manager and department business administrator but all staff were involved in the planning process and evidence gathering.
Further improvements are ongoing within IT solutions which facilitates a speedier and robust OHS whilst providing the evidence on which to continually monitor and improve the quality of the OHS.
Occupational Health Manager
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