Guy's & St Thomas' NHS Foundation Trust partners with Jobcentre Plus


27 / 01 / 2014

Guy's and St Thomas' NHS Foundation Trust (GSTT) has an established and award winning record for continually supporting and providing employment opportunities for local people and encouraging diversity in the workforce.

The organisation

GSTT is one of the largest hospital trusts in the country. The organisation employs more than 12,500 staff, has a turnover of over £1.1 billion, and treats around 1.6 million patients each year. The trust comprises two of London’s longest established teaching hospitals that continue to be at the forefront of medical progress and innovation. 

What we did and why

GSTT was recruiting for House Keeping Assistant and Food Service Assistant positions and embarked on a campaign to recruit 100 new employees for its staff bank, in addition to committing to appoint 40 long-term unemployed people from within the local community. Lambeth and Southwark are two of the most deprived boroughs in England with high rates of unemployment compared to the national average. By working in partnership with South Bank Employers Group (SBEG) and Jobcentre Plus (JCP) the trust was able to reach out to the specific group of unemployed members of the community.

How we did it

Following a high-profile local advertising campaign undertaken by GSTT and JCP, all three organisations worked together to produce a shortlist of 150 applicants. Each shortlisted applicant was then invited to an open day in Brixton, at which they were given a presentation, along with information about the organisation, the roles being recruited for and the recruitment process in general. This enabled the candidates to make an informed decision about whether these types of roles would be suitable for them.

After the open day, those candidates that wanted to were assessed. The trust, SBEG and JCP performed the assessments which comprised of a literacy and numeracy test, customer services test, role-play and interview. 70 successful applicants were chosen via this process to attend a one week certified training course, designed to assist with technical and customer service skills development, IT skills training, as well as boosting the individuals' confidence.

Following the course each candidate was interviewed to test their learning and the successful candidates attended 1-1 briefings with the trust to complete pre-appointment checks, occupational health and new starter processes.
This method of assessment and selection was designed to engage people who had either never been employed or had been away from the job market for a considerable length of time. The approach was carefully designed by the trust with each of its partners, and all applicants were supported throughout the staged process by dedicated advisers supplied by SBEG, JCP and GSTT. 

The results

The trust recruited 41 long-term unemployed people in total, some of which have now been offered permanent positions within the organisation.

The success of this recruitment campaign with its partners contributed to the trust’s success at the national In-House Recruitment Awards 2012, with Hilary Anderson winning Best In-House Recruitment Manager and winner for Best Recruitment Campaign.

Hilary Anderson said:

"Working with the SBEG and JCP has been a revelation. The commitment to finding employment for people who would otherwise struggle to find employment in today’s competitive market is phenomenal.  It’s been great working with them and the team are looking forward to our next campaign." 

The future

This year GSTT will be working in partnership with Brightside and JCP to recruit more than 100 young people, aged between 18-24, who want to work in healthcare.

Together this partnership will recruit, train and mentor young people from the local community based on the workforce needs of the trust.

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