15 / 02 / 2016
Download this case study to find out how 'stepping up' meetings at Basildon and Thurrock helped the trust moved out of special measures and created an open and transparent place to work and increased patient safety.
Daily 'stepping up' meetings provided a forum where staff could meet to aid better communication and help identify where there were issues in the organisation and raise concerns.
It was important that staff felt empowered to take personal responsibility to deliver change. Communication, listening and training and development all played an important role to help move the trust out of special measures.