Using data from Staff Friends and Family Test to improve morale


02 / 03 / 2016

Bolton NHS Foundation Trust has found real value in analysing its Staff Friends and Family results (SFFT). 

The trust has:

  • used data to explore the relationship between staff experience and patient experience
  • developed extra questions to gather more information and insights which enhance the SFFT questions
  • set up a new system to capture patient feedback on wards in real time
  • set up a staff engagement steering group.
Download this case study to learn more.

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