02 / 03 / 2016
Bolton NHS Foundation Trust has found real value in analysing its Staff Friends and Family results (SFFT).
The trust has:
- used data to explore the relationship between staff experience and patient experience
- developed extra questions to gather more information and insights which enhance the SFFT questions
- set up a new system to capture patient feedback on wards in real time
- set up a staff engagement steering group.
Download this case study to learn more.