An example of successful communication between team-members based at different sites.
Organisation
Southampton City Primary Care Trust
Initiative
Three facilities management staff were seconded for a year as project assessors to form the Facilities Management Staff Development Team. The team are geographically widespread and some do not have access to a computer, making communication challenging.
Background
The staff development team was formed with the hope of improving two-way communication with facilities management staff and ensuring that the important details of the key issues are relayed directly to staff. The team looked at three key issues and how they relate to facilities management staff:
- Agenda for Change
- Improving Working Lives (IWL)
- Knowledge and Skills Framework.
Process
The team briefed staff on the key issues, gathered their views and concerns, and found out what needs to be done and made sure that their views were heard. This was done by holding a series of focus groups.
Outcomes
Staff are better informed and there is improved communication between the trust and facilities management staff.
Evaluation
The programme was evaluated using feedback from observers of the team, either within the facilities management staff group or other staff within the trust. The staff side lead has written to the trust stating that the team are an asset to the facilities management staff.
Contact for further information
Emma Hill
HR co-ordinator Organisational Development
E-mail emma.hill@scpct.nhs.uk
Telephone 023 8029 6042
Please note that these details were correct up to the example being published on this database, NHS Employers does endeavour to check data on a six monthly basis to ensure information and contact details are correct but would advise that you check on the organisations website if having problems.
Last reviewed 30 Mar 2006
