The NHS Staff Survey results show NHS resilience

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28 / 2 / 2013 Midnight

Dean Royles, chief executive of the NHS Employers organisation, responds to the NHS Staff Survey 2012 results published by the Government today.

"The NHS Staff Survey is the world's largest survey of staff opinions and, given the concerns expressed by the Francis report about NHS culture, it's really important that these figures are available transparently and openly for the public and staff to scrutinise.

"It's a remarkable achievement that staff report improvements in so many areas, crucially including overall levels of patient care. Amid all the uncertainties and concerns around the Health and Social Care Bill, efficiency drives, industrial action, pay freezes and pension increases these are a set of good results. They also note that appraisals, staff engagement and job satisfaction have got better and this really is a credit to the effort and skill of HR teams in the NHS and the work they do with staff.

"There are clearly some areas where we can improve. Staff are showing concerns about stress and longer working hours. The NHS resolutely needs to explore new approaches in its efforts to build a culture where staff feel confident to report concerns.

"In particular we should all be outraged that staff are still subject to violence and abuse when trying to do some of the country's most demanding jobs.

"I believe the way we have worked with trade unions on some very challenging issues provides an ideal base on which to jointly work on these issues and can make a real difference to patient care."

More analysis and a link to the full NHS Staff Survey are available here.

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