NHS Employers comments on Nursing Times survey re: staff raising concerns

SAVE ITEM
Dean Royles

04 / 3 / 2013 Midnight

Dean Royles says it is clear we need to do more to build staff confidence that they can voice concerns in safety.

Dean Royles, chief executive of the NHS Employers organisation, said:

"Campaigns to encourage staff to raise concerns at work have my full support.

"There has been a lot of discussion in the media recently about whistleblowing in the NHS. Despite enormous efforts by employers to encourage staff, it is clear we need to do more to build their confidence that they can voice concerns in safety. The vast majority of staff know how to raise concerns safely and local Trusts are constantly improving the quality and safety of services for patients, based on staff raising concerns and offering suggestions.

"We don't always get it right and sometimes genuine concerns can be overlooked and not properly acted on. This can have tragic consequences for patients, and it damages the confidence we need staff to have in local processes.

"We need to be better at feeding back to staff when they raise concerns and at praising staff who go out of their way to make sure concerns are heard and addressed.

"The health service genuinely wants concerns raised. We know if concerns are raised earlier, it is easier to address them, which is better for patients and better for their families."

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