NHS Employers responds to BMJ report on NHS culture

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09 / 9 / 2013 Midnight

Responding to today’s (9 September 2013) report published online in the BMJ Quality & Safety, called ‘Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study’, Dean Royles, chief executive of the NHS Employers organisation, said:

“This is a timely report exploring the difficult-to-measure NHS organisational culture, carried out at a time of significant organisational change and managerial restructuring. It is impressive that despite this, the report is able to highlight excellent care, practice, and innovation across the NHS in England.


“The many cases of exemplary and innovative care it describes are the lifeblood of the NHS and it’s vital these are celebrated and shared systematically, helping to spread improvement throughout the NHS. We can also learn how we can accelerate the culture change we would all like to see.


“It’s imperative that the NHS reflects on reports like this to ensure cultural change really does support patient care, and the Francis and Keogh reports provide an opportunity to embed a truly patient centred service. To do that also means we need world class people management practice in all parts of the NHS. We need to continue to build confidence in staff that if they raise concerns they will be seen as an essential component of safe patient care. This wont be quick. There is no magic bullet here, but the prize of better patient care will be worth the managerial and leadership effort."

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