NHS Employers responds to The Point of Care Foundation on staff engagement


15 / 1 / 2014 Midnight

Response by NHS Employers to the report ‘Staff Care: how to engage staff in the NHS and why it matters’ by The Point of Care Foundation.

Responding to the report ‘Staff Care: how to engage staff in the NHS and why it matters’ published today by The Point of Care Foundation, Sue Covill, director of employment services at the NHS Employers organisation, said:

"This report builds on several over the past year that have highlighted the ever-growing importance of the link between staff engagement and patient care. These tell us collectively, in short, that staff who feel valued provide better care and that better care means better patient experience and outcomes. And we are clearly seeing incremental improvements despite reorganisations, incredibly tight resources and reports highlighting the need for new systems, processes and regulations. It's testament to hugely committed NHS managers and staff. 

"But we know there is no quick fix. Like other sectors in the economies experiencing fundamental change, this is about culture change and to pretend otherwise will lead to unsustainable solutions. We need to support managers, most of whom also have clinical commitments, in developing top notch people management skills and the time to put in place sustainable solutions.

“Last year was, according to most commentators, tumultuous for the NHS. And yet it was a year that saw staff engagement increase and sickness absence reduce. I understand the clear ambition NHS leaders have to be even more patient-centred and the challenges of making that happen. Let's have more praise for them when they get it right in this incredibly challenging period."

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