NHS survey shows staff make a difference to patient care

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25 / 2 / 2014 Midnight

Nine out of ten staff say their role makes a difference to patients, according to the 2013 NHS staff survey results.

NHS England has today published the results of the 2013 NHS staff survey − the largest canvassing of staff opinion in the world − which show that 90.2 per cent of staff said their role makes a difference to patients, and almost two thirds of staff (64.7 per cent)  would recommend their organisation to friends and family as a place to go for treatment.

The results from the 203,000 staff who took part show improvements in 21 out of the 28 categories when compared to the previous year.

Commenting on the NHS Staff Survey, Sue Covill, director of Employment Services for the NHS Employers organisation, said:

"Employers will be encouraged by these results, which come against a backdrop of a challenging year for the NHS.

"Employers know that building staff engagement and pride in the organisation helps deliver high-quality, compassionate care. Staff feeling valued and being valued is absolutely vital to the effective delivery of patient care and we believe it is an important factor behind many of the positive results.

"It is telling that after all the negativity of the NHS during the past year, over 90 per cent of staff said their role makes a difference to patients, with almost seven out of ten able to make a positive difference to service improvements. 

“We are also pleased that employers have worked hard to create a climate where staff feel able to raise concerns. It's been over a year since the second Francis report was published, so it is encouraging that staff have confidence in reporting their concerns and know how to do so.

"However, some tough issues remain and employers will be working with their staff to review their local survey results and to focus on further improvements. In particular, abuse and harassment of staff from patients and the public is a concern and more needs to be done to protect staff.

"The research tells us that there are links between the experience of work that our staff have and the experience that their patients have too.  During the past year, there have been several high profile reports  on NHS services, together with significant organisational change, which have provided a challenging environment in which to work. 

“In this context, the results provide reassurance for patients, staff and employers that the NHS is addressing the issues raised and is making progress in so many areas."

Other key statistics from the survey include:

  • 84.3 per cent of staff have received an appraisal, an increase of 1.2 per cent on 2012, and an increase of almost 20 percent (18.3 per cent) since 2007. 
  • 77.8 per cent of staff are satisfied with the quality of work and patient care they are able to deliver, an increase of 0.2 per cent since 2012. 
  • The average score out of 5 for how engaged staff are with the organisation is 3.71, which has increased from 3.68 in 2012. 
  • Almost seven out of 10 staff (68.1 per cent) said in their role they are able to contribute improvements to the organisation, an increase of 0.5 per cent since 2012. 
  • Almost two thirds of staff (64.7 per cent), would recommend their organisation to friends and family for treatment, an increase of 2.1 per cent on the previous year. 
  • 87.4 per cent of staff believe their place of work provides equal opportunities for career progression and promotion.

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