Inspiring NHS care celebrated at the inaugural Compassion in Practice Awards

Care Maker - be seen, be heard

27 / 11 / 2014 4.48pm

Remarkable stories of NHS care were at the inaugural Compassion in Practice Awards, held at the Chief Nursing Officer’s Summit in Manchester (25-26 November).
These awards by NHS England, and delivered by NHS Employers, recognise the finalists’ efforts as examples of great practice that can inspire others to make compassionate, personal care ubiquitous in the NHS.
The six award categories match the six key ‘action areas’ in NHS England’s Compassion in Practice programme. The winners and other finalists are:
• Aintree University Hospital NHS Foundation Trust won the Award for an organisation that for promotes independence, maximises wellbeing and improves health outcomes. The judges said: “Aintree University Hospital responded to the needs of patients with dementia by introducing an innovative finger food box. This made it easier for patients to use cutlery or who prefer to eat away from the table to eat independently. The project relied on collaborative working across departments pulling together teams from the nurses leading older peoples care, catering managers and dieticians”. Runner-up finalists were Allied Healthcare and Northumbria Healthcare NHS Foundation Trust.
• Liverpool Heart and Chest Hospital NHS Foundation Trust won the Award for an organisation that has improved experiences of care by embedding Compassion in Practice into its ways of working. The judges said: “Liverpool Heart and Chest Hospital’s innovative model of care works in partnership with patients and families and has resulted in an open door policy for friends and family to visit patients and allowed staff to see care through the eyes of patients and their families. This has made a huge difference to the lives of patients and families, for example by allowing close families to stay overnight if they wish”. Runner-up finalists were Wirral Community NHS Trust and Aintree University Hospital NHS Foundation Trust.
• HIP QIP, Northumbria Healthcare NHS Foundation Trust won the Award for a team that delivers high-quality measureable care. The judges said: “The hip quality improvement at North Tyneside Hospital at Northumbria Healthcare has enabled high quality integrated care by focussing on all aspects of care for patients who have suffered a hip fracture. The programme has seen a reduction in mortality rates of 44 per cent”. The runner-up finalist was Hospital Alcohol Liaison Service, Tameside NHS Foundation Trust.
• Tracy Graham, Ash Ward manager at South London and Maudsley NHS Foundation Trust won the Award for a leader that puts Compassion in Practice into action. The judges said: “Tracey Graham is at the forefront of mental healthcare for young people at South London and Maudsley NHS Foundation Trust. With over 30 years’ experience as a nurse and manager, Tracey’s compassionate approach is considered to be a guiding light by staff, patients and their families”. Runner-up finalists were Jacquie Edwards, Ward Manager at Bradford District Care Trust, Ward 24 Airedale General Hospital and Kristy Clayton, Practice Development Nurse at George Eliot Hospital NHS Trust.
• The Lead Nurse Team at Birmingham Children’s Hospital won the Award for a team which has the right staff, with the right skills in the right place. The judges said: “The clinical lead nurses team at Birmingham Children’s Hospital has developed a new approach to delivering safe paediatric staffing levels. Working with their local IT colleagues they have developed systems so that they fit the needs of their patients more efficiently. Using their three times a day ‘safety huddle’, the clinical lead nurses use their expert judgement to review patient care and they have developed a patient experience App to gather real time patient experience information”. Runner-up finalists were the Enhanced Support Service at Princess Alice Hospice and the Liaison Psychiatry Service for Older People at Addenbrooke’s Hospital.
• The Bluebell Ward Team at Watford General Hospital won the Award for a team that puts Compassion in Practice by supporting positive staff experience Compassion in practice. The judges said: “The Bluebell ward at Watford General Hospital cares for the most vulnerable patients with both with physical and mental health problems. According to colleagues, the go the extra mile and have a nothing is too trouble much approach to their delivery of care. Despite their challenges, the ward is described as a happy place to work and staff morale and retention is high”. The runner-up finalists were the Acute Stroke Unit at City Hospitals Foundation Trust in Sunderland and North Tees and Hartlepool NHS Foundation Trust.
Full details of the achievements of all winners are finalists are available at See #NHSCiPAwards for more.
Jane Cummings, Chief Nursing Officer England, said:

"Patients are the focus of all our work, and it is patients who benefit from the care and compassion demonstrated by the winners and finalists. The awards help us share good practice in delivering better care, celebrate where we are today, and will inspire future achievements."
Danny Mortimer, chief executive of the NHS Employers organisation, presented the Award for a team that puts Compassion in Practice by supporting positive staff experience. He said:
“There was such strong evidence of the talent and commitment of colleagues right across healthcare. Also enormous pride in their work and the satisfaction of giving compassionate care to patients and their families.
“Compassion was rightly seen as a core aspect of care, not simply something we do if we have time, but we recognise that requires more support for individuals and teams. Strong leadership around this issue is creating real improvements in how staff are supported. These include ensuring that appraisals recognise positive values, recruiting for those values and developing a culture where suggesting improvements and the reporting of concerns is welcomed, and promoted.”
The Compassion in Practice team at NHS Employers supported NHS England to deliver the Awards as well as supporting projects including the influential Care Makers programme.
Notes for editors:

  • Compassion in Practice is a national programme led by Jane Cummings, Chief Nursing Officer (CNO) for England which works to put compassion at the heart of NHS care. It is underpinned by the 6Cs, which are values recognised by staff and patients alike that were launched alongside the Compassion in Practice strategy in 2012: care; compassion; competence; communication; courage; and commitment. NHS Employers is leading on the delivery of work that supports a key area of the programme: ‘supporting positive staff experience’.
  • The NHS Employers organisation is the recognised body for employers in the NHS, supporting them to put patients first. See for more information.
  • Follow Danny Mortimer on Twitter at @NHSE_Danny and NHS Employers on Twitter at @nhsemployers 

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