20 / 11 / 2013 1.21pm
There is an increasing amount of interest in the links between staff and patient experience. Matthew Watt from Health Education Yorkshire & the Humber has developed a tool for NHS Employers, which allows organisations to see links between the data in the staff survey and patient data.
The key features of the tool are:
- an easy to use clickable interface to enable interrogation of staff survey data
- a key findings feature which identifies highest and lowest scores for each of the key findings in the staff survey, grouped under the headings of the staff pledges.This provides trusts with details of other organisations they can contact for ideas on best practice, as well as being able to compare overall performance in terms of the NHS Constitution.
- it produces graphs which allow comparison of trends in performance in key findings
- a new form of visual presentation known as a 'spider diagram' which enables organisations to see the distribution of their results
- data enabling you to see the links between data on staff and patient experience to identify correlation.
How should the tool be used?
The tool is designed to help local employers understand the links between their staff and patient data. The focus is a comparison at organisational employer level. In addition, it is possible to break down the data to directorate level. It should be used as a diagnostic tool to identify areas for action. It should be combined with data from other sources e.g. the Friends and Family Test, other forms of staff and patient feedback, complaints and softer intelligence (overall culture).
The tool is provided in the form of an excel spreadsheet with built in templates and 'locked' data. It currently uses 2012 staff survey data as the 2013 survey is still ongoing, however it will be updated in due course.
Access the spreadsheet
NHS Employers is keen to hear from trusts using HR data analysis as a means of improving services or using patient feedback to shape staff experience. Please share your experiences by contacting firstname.lastname@example.org.