Is your trust supporting staff to raise concerns?

SAVE ITEM

13 / 11 / 2013 11.38am

The raising of concerns (whistleblowing) and the systems that support this have undergone a great deal of scrutiny following the Francis Inquiry and recent reports, including Berwick, Keogh and Cavendish.

We know that there is a lot more to be done if we are to truly embed an open and honest culture in the NHS, which fully supports staff to raise concerns appropriately and safely. We also know that the NHS is rich with shared learning and good practice.

We want to offer NHS organisations the opportunity to share with others some of the positive actions they've put in place, which support staff to raise patient safety (and other) concerns early on, and build confidence that their concern will be taken seriously and without reprisal.

We're particularly interested to hear of any work undertaken on:

  • local campaigns or awareness raising to encourage and inform staff about how and when to raise a concern (e.g. introduction of confidential helplines, effective communication, support for staff once a concern has been raised, training and support for staff)
  • openness and transparency (e.g. staff engagement,  encouraging staff in joint decision making around assuring safer patient care, effective communication and open reporting)
  • changing culture and behaviours (e.g. removing barriers, communicating organisational values, introduction of zero tolerance approach to any type of victimisation, which is resultant of a member of staff raising a concern) 
  • leadership programmes (e.g. processes which aim to ensure board assurance, training or support for managers)

If you or your organisation have successfully implemented work in these areas, we would be keen to hear from you.

Your example will be showcased on our website and should:

  • briefly outline the area of good practice
  • provide sources that inform your approach
  • include expected or achieved outcomes
  • cover any shared learning and challenges.

Please provide contact details which we can include in the published case study, on our website.

If you would like to talk through, or share what your organisation is doing, please email Helen Bogan at helen.bogan@nhsemployers.org

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