Meet the Care Makers: Lisa Marsh, staff nurse at Queen Elizabeth Hospital in Woolwich


12 / 11 / 2013 3.38pm

While working at the Queen Elizabeth Hospital in Woolwich, Lisa has established a prominent role as staff nurse and Care Maker, encouraging others to actively get involved in being part of Compassion in Practice and to really embrace the 6Cs.

Lisa works on a busy 72-bed acute medical assessment unit. Her role, along with the other staff on the ward, is key to ensuring appropriate treatment and recovery for patients being admitted to the hospital.

The team work very closely together and due to the nature of the work, the busy environment and dependency of the people being cared for, it is challenging on a day-to-day basis. Lisa's trust told us she takes on this challenge with 100 per cent energy and enthusiasm, and has made it her role to continue to embed the 6Cs and real person-centred care in everything that she does.

Lisa wanted others to continue to work with the same passion as her and by creating 6Cs folders for the ward and supporting others to continually challenge their practice, she has worked with her team to provide excellent quality care.  Lisa encourages her colleagues to apply to be Care Makers and gets involved in pretty much every trust event to promote her role and the essence of Compassion in Practice - the 6Cs.

Her Matron, Pauline Rafferty, was so impressed with her work that she agreed to take part in a survey helping to look at the positive impact the Care Makers programme has had in the trust in general.

Lisa is also one of the Care Maker regional coordinator for the London region, alongside Will Barker.

Lisa says: “I love being a Care Maker. If you have a concern you can tweet in the morning and by the time your shift finishes, colleagues from across the country have responded with helpful suggestions. I’m working hard to promote training opportunities for my colleagues on the ward and to ensure that we all follow the 6Cs in our daily work.”

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