20 / 12 / 2013 11.17am
Action area 2, 'Working with people to provide a positive experience of care', looks at how people perceive the standard of care they receive. It studies reported and unreported experiences and gathers and uses direct patient feedback to drive continuous improvement in the quality of care and support provided. Read more about action area 2.
6Cs Live! Webinars
As part of the 6Cs Live! Week of Action a range of free webinars are available for you to learn, connect and share with others.
- Co-designing improvements with patients - 20 Jan 3pm
- The Musgrove Way, It’s not what we do it’s how we do it - 21 Jan 2pm
- Macmillan Values Based Standards - 21 Jan 3pm
- Frailty guidance/commissioning tool - 24 Jan 10am
- Commissioning to improve patient experience - 24 Jan 3pm
Registration for the webinars is now open, find out more and how you can register.
@6CsLive twitter chat
Join the @6CsLive twitter discussions throughout the week on patient experience using the hashtag #ptexp. At 8pm Thursday 23 January join us for a #WeNurse chat on Improving patient experience.
If you are new to twitter and would like support in getting started contact us or visit www.wenurses.com.
Free national conference
Care Makers are also invited to attend a free national conference Working with people to provide a positive experience of care on Wednesday 22 January 9.30 – 15.30 at The Grand Connaught Rooms 61-65 Great Queen St, London WC2B 5DA. Registration is now open and places are limited, so be quick!
Find out more about the event and how to register.