10 / 12 / 2013 10.18am
The new guidance launched by NHS Protect 'Meeting needs and reducing distress: Guidance for the prevention and management of clinically related challenging behaviour in NHS settings' will help NHS staff to manage and prevent challenging behaviour from patients, by meeting care needs with highly personalised care and minimising patient distress.
Dr Mike Durkin, Director of Patient Safety, NHS England said:
“The challenge of keeping patients safe at times when they are outwardly exhibiting challenging behaviour has been increasingly recognised over the last few years. 'Meeting needs and reducing distress' provides a welcome focus on an area of healthcare that can cause high levels of anxiety for patients, their families and healthcare professionals.”
The guidance explains in detail what challenging behaviour is, the types, causes and characteristics - and the consequences of not dealing with it effectively. It also highlights key responsibilities of each staff group - from chief executives, to doctors, nurses, porters and security staff - and they can both prevent and deal with this behaviour to ensure delivery of high quality patient care. Other key points covered are:
- risk management
- communication - talking and listening
- managing emergency situations
- staff training
- organisational responsibilities
- trust case studies.
The guidance is available to download from the NHS Protect website, along with a set of core learning outcomes to assist in the delivery of challenging behaviour awareness training, and scenario based videos to assist with staff induction.