New report highlights successful staff engagement

Healthcare meeting

06 / 5 / 2014 12.01pm

A new report  'Meeting the Challenge - Employee engagement and the future of the NHS' which promotes employee involvement has been produced by the Involvement and Participation Association. The report looks at how successful staff engagement has been created in eight trusts (Countess of Chester, Oxleas Mental Health Trust, Guys and St Thomas, Kingston, Frimely Park, Royal Marsden, Derbyshire Healthcare and Salford Royal).

The report is an in-depth investigation of the approaches used to develop staff engagement in these organisations, with the aim of sharing ideas and best practice. The trusts involved range from specialist to acute general hospitals and mental health services and have either been high performers on staff engagement for some time and/or improved significantly in recent years. 

These organisations have used a range of different techniques and in some cases have focussed on particular areas. The key elements of their approach are:

• focus on organisational values
• strong support from senior leaders
• line managers have been supported to foster engagement in their role
• recognise the value of “employee voice” through seeking and acting on staff feedback
• they have worked in partnership with staff side organisations

The report includes detailed discussion of initiatives at each trust including: 

• developing local values (Guys and St Thomas and Derbyshire Healthcare)
• the role of line managers (Oxleas, Kingston and Frimley Park)
• continuous improvement (Salford Royal)
• seeking feedback from staff (Guys and St Thomas)
• engagement and partnership working (Oxleas and Countess of Chester).

These case studies demonstrate how a focussed approach to staff engagement can deliver improved performance and better patient care. The report highlights some examples of successful delivery of approaches to deliver successful staff engagement. The report has been produced by the Involvement and Participation Association, with support from the Healthcare People Management Association and NHS Employers.

Further ideas and examples are discussed in the NHS Staff Engagement Toolkit and will be highlighted in our forthcoming newsletter and updated case studies. 

If you would like further information on any of the case studies or on any of the issues raised please contact

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