24 / 7 / 2014 9.20am
Employers will welcome the announcement from NHS England this week, that they are to re-visit how to present both the friends and family test (FFT) and the staff FFT information.
This follows the publication of their findings of their first review, which has shown that the net promoter score is not easily understood by staff or patients. In parallel with this, we have been actively feeding in the concerns raised by employers about the use of this score for the staff FFT.
NHS England are now working on how the data will be presented ready for the first national publication of the staff FFT data in September 2014. We understand that as this is an experimental official statistic, the date of publication will be preannounced four weeks in advance of the publication date. We will update employers through our Workforce Bulletin
as soon as this date is confirmed.
We will continue our discussions with the team leading this work, to ensure that employer views are considered for part of their user testing.
Publication of results locally
Employers have also asked for clarity around the requirements for publishing staff FFT results locally.
NHS England has confirmed that as the data is not embargoed locally, NHS organisations can publish their own data at a local level, prior to national publication. You can publish the data in a way that best suits your own needs and requirements.
For further detail on the review findings and updated guidance for the Patient FFT please visit the NHS England website