Staff friends and family test results published


25 / 9 / 2014 11.46am

NHS England has today published the first quarter national results for the Staff Friends and Family Test (Staff FFT). The data can be found on the NHS England website and will also be available on NHS Choices.

NHS England has highlighted the following key points:

  • The Staff FFT has been gathered from 241 out of 245 NHS trusts providing acute, community, ambulance and mental health services in England. 
  • A total of 163,686 responses have been gathered from staff in the first quarter of the year (April – June 2014) – which compares favourably with the 200,000 staff who took part in the last annual staff survey.
  • Nationally, 76% of staff said they would recommend their organisation to friends and family in need of care or treatment, whilst 8% said they would not recommend the care delivered by their organisation.
  • Nationally, 62% of staff said they would recommend their organisation to friends and family as a place to work, whilst 19% said they would not recommend their organisation as a place
  • The delivery of the Staff FFT is a considerable achievement especially in terms of number of responses in the first quarter. Employers at local level have been innovative and creative in their response to a challenging timescale.

The overall picture is a positive one and we hope this data will give a more balanced picture of NHS quality and staff experiences. Figures for recommendation of quality of care, and the NHS as a place to work are a recognition of the work that organisations have been doing in these areas.

The Staff FFT should not be directly compared with the staff survey, as they are collected in different ways. The staff survey figures are more positive compared to similar staff survey questions in late 2013. We will need to await the results of the current staff survey to make a proper comparison.

The main purpose of the Staff FFT is to provide data that employers can use for improvement. Commissioners, the Care Quality Commission and others may also use this data as part of local discussions.

Employers will need to assess these results and other data such as patient experience data. The Staff FFT includes a free text box which allows staff to highlight ideas for improvement and many employers are making effective use of this.

Staff Friends and Family Test share and learn workshop

We recently held a successful seminar in Leeds on 17 September to share experiences of the Staff FFT, you can access the summary and discussion points here.  There will be other opportunities for sharing experiences over the next month.

Share your experiences

NHS Employers is keen to hear from Trusts about their experience of the Staff FFT. If you would like to provide feedback please email

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