Stable results for the Staff Friends and Family Test Q2

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28 / 11 / 2014 9.51am

NHS England has released the quarter two results for the Staff Friends and Family Test. The test was introduced in April 2014 and gives all staff the opportunity in each quarter to give their views on two questions: 

  • Would they recommend their organisation as a place to work?
  • Would they recommend their organisation as a place to be treated?
These question have been developed by NHS England and are built around existing NHS Staff Survey questions. They are designed to give a more frequent snapshot of staff opinion than the survey and provide a regular indicator of staff confidence in the quality of NHS care. The questions are modelled on the NHS Patient Friends and Family Test which has been running since 2013. 

The results

Overall results are broadly stable as compared with quarter one. A small fall in recommendation as a place to work (down from 62 to 61 per cent) and a small rise in recommendation of care (up from 76 to 77 per cent). Both figures are considerably higher than for the question in the November 2013 staff survey, which deals with the same issue. Due to differences in wording and way the question is asked the figures are not strictly comparable. 

As in quarter one, there are a wide range of results with 'recommendation scores as a place to work' ranging from as low as 34 per cent to over 80 per cent. 

In quarter three the question will be asked via the NHS Staff Survey, with the next Staff FFT not undertaken until the start of 2015. 

There are a number of issues with the survey which include:

  • the response rate, which needs to be improved
  • the use of the free text comments box, where the number and volume of comments is a challenge to analyse. The fact that free text comments are anonymous makes it hard to act on some of the issue raised, though it is proving a form of insight into issues and source of ideas for changes.
  • how best to tackle potential survey fatigue. 
We have provided some suggestions on how to analyse data in our briefing notes on Staff FFT. Some organisations are looking at whether IT tools could assist in the process, though none have been identified so far.

Best practice

We have gathered some excellent examples of imaginative ways organisations have been using the Staff FFT. Further information can be found by downloading our Staff Friends and Family Test Early Experiences Briefing and also discussion notes from our Staff Friends and Family Test share and learn session

Trusts such as Sheffield Teaching Hospital, University College Hospital and Guys & St Thomas have been making good use of the data, linking it with other staff and patient experience information and using the Staff FFT as platform for ongoing staff engagement work. 

Additional information is available by contacting steven.weeks@nhsemployers.org

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