Staff engagement and culture change – ‘The Leeds Way’

Hospital staff

16 / 4 / 2015 4.40pm

Leeds Teaching Hospitals NHS Trust, one of the largest acute trusts in the country is starting to see some real improvements in their survey results following the development of ‘The Leeds Way’ in 2013. 

For many years their staff survey scores were low and this was reflected in the number of indicators in the bottom 20 per cent of trusts across the country. It was recognised that cultural change and engagement were key to the organisation’s future success.

During 2013/14, the trust went through a considerable period of change which included the development of ‘The Leeds Way’, which marked the start of organisational change within the trust. The Leeds Way gives staff the opportunity to provide feedback and contribute their views to help shape the vision, values and goals of the trust. 

Although the trust recognises that it's still early days, the trust has seen positive results in both the Staff Survey and the Staff Friends and Family Test.  The trust is still very much at the start of an important journey in terms of embedding ‘The Leeds Way’ in everything they do, with clear plans and a shared understanding about how they can make the trust the best place to work.

Learn more about the steps they took to improve their culture and improve staff engagement. Read our new case study ‘The Leeds Way’ – our journey to be the best place to work’ and find out about the impact the change in culture has had on both staff, patients and the organisation.

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