Your response when a staff member calls in sick can make a big difference to how they feel about their work.
All you need to know in 30 seconds
As a manager part of your role will be to occasionally deal with staff sickness. The way you respond when staff call in sick can make a difference to how they feel about work. It could even affect the length of this, and future, absences.
Your role is to be supportive while ensuring you have the information you need to keep things running.
Always ask your staff the following questions:
- What’s the reason for the absence?
- How long do you think you’re likely to be off?
- Is there any work you’ve been doing that needs to be picked up while you’re off?
Listening is key. Put yourself in their shoes and think about how you might feel and what you would want your manager to say and do.
Make sure you log the absence and the reason so that if a pattern develops you will be able to identify and evidence this.