Tools, resources and further information

Open book

11 / 9 / 2013 8.04pm

Francis: Information and resources 

Building on work it has already started, NHS Employers is working to introduce three initiatives to help organisations support staff in improving and enhancing the delivery of compassionate care. They are: improving wellbeing in the workplace; staff engagement; organisational development and culture change.

The information and resources on this page has been produced to support organisations with the shift towards a different culture.

How are you feeling today? Emotional wellbeing resources

We have developed an interactive toolkit that encourages conversations about emotional wellbeing and the impact this has on performance, colleagues and patient care. You can access the toolkit, How are you feeling NHS? on our health and wellbeing pages.

Francis: slide pack 

A timeline of events from the initial reports of failings at Mid Staffordshire in 2005, through to the publication on 19 November 2013 of the Government's full response to the Francis Inquiry, Hard Truths - the journey to putting patients first. The presentation includes:

  • key messages from the inquiry
  • the media focus
  • a summary of and key quotes from the Hard Truths publication
  • template slides to populate with the actions your trust will be taking.

The presentation is a useful resource to support employers when talking to colleagues or teams.

Making progress after Francis

Employers have been doing a lot of work to improve services and patient care since the first Francis report was published in 2010. Access information and case studies showcasing effective steps taken by many trusts since Francis on our making progress webpage.

People factors 

The links below offer you access to information and resources which highlight the range of interconnected people factors that need to be considered in the context of quality and efficiency.  


The Francis Report and Beyond: A practical toolkit

Capsticks are acknowledged as legal experts in the health and social care sector and have over 30 years of experience advising public, private, regulatory and voluntary bodies.

NHS Employers has been working closely with Capsticks to offer NHS organisations expert legal advice and HR advisory services through a series of workshops covering pay progression and appraisals, whistleblowing and using the agenda for change pay flexibilities.

We have used our learning to produce a toolkit aimed at guiding trusts and other NHS bodies through the necessary steps, with practical advice and pointers to the most useful resources. Download The Francis report and beyond: a practical toolkit.


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