Total Reward Statements

Total Reward Statements - Totally about you

06 / 9 / 2016 Midnight

What are Total Reward Statements?    

Total Reward Statements (TRS) were introduced in the NHS in 2014. The total reward statements and annual benefit statements are normally updated once a year, but from 2016, a mid-year refresh of statements will take place in order to improve the quality and accuracy of data provided to members.

The latest statements for the financial year 2015/16 were made available to members at the end of August 2016. The next set of refreshed statements are expected to be released in November 2016 and will include any updates or changes to data made since June 2016.

TRS are developed and delivered by NHS Business Services Authority (NHSBSA) in partnership with the NHS Electronic Staff Record (ESR) programme. They are designed to help improve communications with employees, help them understand their complete benefits package and highlight the value of their employer and NHS pension benefits in one place.

How are Total Reward Statements accessed?    

TRS are accessed online via the TRS portal and via ESR employee self-service, for organisations that use the facility.

For organisations who do not use ESR, Direction Bodies, smaller NHS organisations and NHS Pension Scheme members are able to view their pension benefits via Annual Benefit Statements (ABS), through the Government Gateway portal. ABS do not include employment or local benefit information, as this information is supplied by ESR. You can find out which statements staff can access by visiting the employer section of the NHSBSA TRS website.

What is shown on a Total Reward Statement?    

A TRS is a personalised summary that shows employees their reward package, including:
  • basic pay
  • allowances
  • pension benefits (for NHS Pension Scheme members).
If your organisation uses ESR you can also add information about your local benefits to TRS for employees to see. This is a useful tool to highlight to staff the benefits of working for your organisation.

Information provided to members with practitioner status will be based on the last certificated final earnings (typically up to 31 March). 




Why should you encourage staff to access their Total Reward Statements?
Our infographic highlights the benefits to employers of encouraging staff to access their TRS. 
Employee leaflet

Remind and encourage staff to access their TRS with our employee leaflet. Easy to download and share through your intranet or as a screensaver. 

Local benefits page checklist

Highlight the benefits you offer locally, by keeping your local benefits page up to date. Our checklist includes handy hints on what you can include. This is available to organisations who use ESR.

How to successfully roll out TRS in your organisation – a case study 

City Hospitals Sunderland NHS Foundation Trust share their experiences of rolling out TRS in 2014 and how they encouraged a high number of staff to access their statements.

TRS Podcast

Our podcast with York Teaching Hospital NHS Foundation Trust gives useful information on how you can prepare for TRS roll out in your organisation. 

Experiences of roll out from trusts – case studies

South Staffordshire and Shropshire Healthcare NHS Foundation Trust talk about how to plan your TRS communications and keep staff data up to date.

University Hospitals of Leicester NHS Trust look at how communicating with staff and maintaining their enthusiasm is important for successful roll out.


NHSBSA have published frequently asked questions on the TRS Information website.

Further support    

NHSBSA operate the TRS information website which has a toolkit for employers to guide and support you with TRS roll out. 

If you need further information about the rollout of TRS in your organisation, please use the NHSBSA contact details in the table below.

  Helpline Email
Employer 0300 3301 352
Employee 0300 3301 352

If your TRS contact details have changed since last year you should get in touch with NHSBSA at with the name, contact details and Employing Authority (EA) code.

NHS Employers is supporting NHS organisations with TRS and you can direct further queries to us on

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