New Medicine Service (NMS)

Tees hospital

The New Medicine Service (NMS) is the fourth community pharmacy advanced service. It was introduced from 1 October 2011 following negotiations between NHS Employers (on behalf of the Department of Health) and the Pharmaceutical Services Negotiating Committee (PSNC).

It was initially commissioned for 18 months and was subsequently extended pending the outcome of an evaluation led by the University of Nottingham. When NHS England assumed responsibility for commissioning of pharmaceutical services in April 2013 they agreed to continue to commission the service until the evaluation report was published. In 2014, following a positive report from the evaluation, the service became a permanent element of the community pharmacy contractual framework. 

About the NMS

The NMS is targeted at people who have been newly prescribed a medicine for a long-term condition (LTC). The service provides support to these patients, helping them to appropriately manage their condition and improve their medication adherence. The underlying purpose of the NMS is to promote the health and well-being of patients who are prescribed new (to them) medicines for a long-term condition in order to: 

  • reduce symptoms and complications of the long-term condition
  • identify any problems with the management of the condition and/or any need for further information or support. 
Additionally the service will help patients: 

  • make informed choices about their care 
  • self-manage their long-term condition 
  • adhere to their agreed treatment programme 
  • make appropriate lifestyle choices.

Conditions/therapy areas

The NMS is currently targeted towards the following patient groups and conditions:

  • asthma and chronic obstructive pulmonary disease (COPD)
  • type 2 diabetes
  • antiplatelet/anticoagulant therapy
  • hypertension.
For each condition/therapy area, a list of medicines has been agreed. If a patient is newly prescribed one of these medicines then they will be eligible to receive the service, subject to the pharmacist being able to determine that the medicine is being used to treat one of the above conditions (as in some circumstances a medicine can be used to treat more than one condition).

Frequently asked questions

Frequently asked questions (FAQs) about various elements of the NMS can be found on our New Medicines Service - Frequently Asked Questions web page.

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