11 / 12 / 2014 1.17pm
Staff engagement is an integral part of employment policy. Measuring and monitoring levels whilst engaging staff all contribute towards improving staff engagement. The following points act as a guide for managers and their organisations.
1. The organisation should:
- have a clear business strategy that has been discussed with staff
- have communication mechanisms to allow dialogue with staff
- ensure staff understand how their role supports overall objectives.
2. Line managers should engage staff by:
- ensuring the team meets regularly and discusses how to improve its effectiveness
- encouraging senior managers to involve staff in decision making
- ensuring effective communication between senior management and staff encouraging staff to suggest and explore new ideas for improving services.
3. The organisation should measure and monitor staff engagement through:
4. Experience in organisations that have successfully improved staff engagement include:
- organisations that include staff engagement as part of a wider staff experience, in particular, maintaining staff engagement levels during a challenging period of major organisational change
- a strong support for staff engagement from senior leaders and the board giving support to HR, and HR also involving communications colleagues
- senior leaders acting in an engaging way themselves 'walking the walk' as well as 'talking the talk'
- organisations that have created and prioritised sustainable staff engagement programmes and found ways to develop capacity.