The Staff Friends and Family Test

tick box

The NHS Staff Friends and Family Test (Staff FFT) is a mechanism for assessing staff opinion on their overall experience at work and their views on standards of care. The Staff FFT is based on models developed in other industries (such as retail) and also on the Patient Friends and Family Test which has been running since 2011. 

The question

The Staff FFT has a single question which acts as an overall barometer of staff experience and views on quality. It does this by asking if staff would recommend their organisation as a place to work or to be treated. This willingness to recommend is sometimes termed as an advocacy score, as staff that are willing to recommend are said to be advocates for the organisation. 

The results

The Staff FFT builds on an existing question in the NHS Staff Survey which has been included since 2011. This question forms part of the staff engagement score and is also seen as important indicator of staff confidence in the quality of care. There is evidence from analysis of the staff survey that links high scores on staff recommendation of the organisation as a place to work with patient satisfaction. 

The NHS has averaged a six out of ten recommendation score on this measure and this has been continued in the Staff FFT. There is however, a wide variation in performance on this measure and in a minority of cases there are negative scores which are a cause for concern.

Related News

Tackling bullying and harassment in the NHS

In the first of a two-part series of podcasts listen to NHS experts and external specialists discuss bullying and harassment in the NHS.

View article

Help your colleagues talk performance

Work in communications? Our handy PPM toolkit communications pack contains intranet and newsletter copy, tweets and a digital signature to help you share this popular toolkit with your colleagues.

View article

Latest Tweets

Why Register?

Great reasons to register with NHS Employers

  • A personalised website
    Manage your profile and select topics of interest to you
  • Access your dashboard
    Bookmark useful content to help you quickly find what you're looking for
  • Get involved
    Contribute to our Talking Points discussions, comment on and rate our webpages
  • Keep up to date
    Receive the latest newsletters and media summaries

Sounds great, what next?

Register Now

Not now, I will register later

Log In