ESR supporting Care Quality Commission audits

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14 / 10 / 2014 2pm

The Care Quality Commission (CQC) can use data within the Electronic Staff Record (ESR) as part of its intelligent monitoring of NHS organisations, which in turn can be used to inform its inspections.

The ESR provides the necessary evidence to support NHS organisations in meeting some of the CQCs regulatory requirements of quality and safety. 

ESR functionality can help to provide the data requirements to support certain outcomes within the CQC’s essential standards of quality and safety as outlined below:

Outcome 12 – requirements relating to workers         

  • The e-recruitment interface enables all recruitment data to be held in ESR as the master repository and the business intelligence (BI) functionality provides a number of key dashboards that can be used to highlight specific trigger points.          
  • Annual development reviews can be recorded and relevant learning paths and further training identified to ensure that staff continue to be compliant with the qualifications, knowledge, skills and experience needed to perform their role.

Outcome 13 – staffing         

  • Establishment control identifies the numbers and types of staff within an organisation and where there are any areas of concern such as vacancies and/or high turnover         
  • Oracle learning management (OLM), e-learning and talent management functionality identifies the skillset available within the workforce and where there are areas of need.

Outcome 14 – supporting workers         

  • ESR can record all aspects of training undertaken, required and due for renewal.         
  • Objectives, learning paths and performance management plans can be created and monitored as part of the review process.          
  • There are a wide variety of courses available in the national e-learning catalogue that can aid in the training of staff.

For more detail about the role of ESR in helping you meet these outcomes, visit the ESR website.

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