Yorkshire Ambulance Service NHS Trust - February 2014

Completing a form

Here Rob Dimsdale, an employee wellbeing advisor at YAS provides an update on progress so far.

We've implemented several services, which are working really well, including:

  • Fit4jobs - a new fast track online pre-employment screening process
  • OHIO - a new online occupational health (OH) management referral system
  • PhIL - a new fast track 24/7 physiotherapy triage and advice service to quickly progress MSK referrals
  • Day One - a new absence reporting system to ensure you get the advice and support you need on the first day of absence
  • PAM Assist – a 24hr confidential employee assistance programme
  • Health Manager - an online health and wellbeing programme providing personalised health and wellbeing reports and action plans.
  • Fit4jobs, PhIL, and PAM Assist have all been introduced and I am pleased to say that they are running effectively throughout the organisation, with only minor issues - expected with any new service. 
The rollout of other services has proven a little more challenging, for example, the occupational health service has required some close monitoring and is still undergoing some changes to help improve the way it operates.

We've been working closely with People Asset Management (PAM) to improve the booking process so that individuals can book their appointments directly. We've also changed clinic locations to minimise travel and maximise availability.

To make sure that resources are dedicated to where they are most needed, we have examined the appropriateness of immunisations and blood tests for different roles and we've improved our needle stick management process to further protect our staff and make sure that they get the right care following a needle stick injury.

We've found the OHIO system (the system which underpins the services provided by PAM) a really useful database as it brings together all information about each employee.

We've instigated some new processes to maintain the data and ensure that the correct information is accessible to the right people.

Without question, our biggest challenge has been the introduction of the Day One (absence management) service. The service requires employees to contact PAM directly when they are reporting sick, so that the correct advice and in some cases treatment, can be given at the earliest opportunity.

Although the process is straight forward but in practice, we've had a few issues to iron out. Again we've been working with PAM to address these, for example:

  • ensuring that the correct questions are asked at the time of the call, to determine the most appropriate next action, and to establish an estimated return to work date where possible
  • ensuring that the right information goes to the right manager, and to the appropriate resource department, so that shifts can be covered where needed
  • working with managers to ensure that they are still making welfare calls, and using our established return to work process following a period of absence.
We are now looking at developing an interface between OHIO and our rostering system (GRS), so that sickness will be automatically populated.

The contract with PAM is still in its early stages and the learning curve for both organisations has been steep, but we're making good progress to tailor the services to meet the needs of the organisation, and thereby provide an effective provision for our staff.

To find out more email Rob at Robert.Dimsdale@yas.nhs.uk.

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