Stop pressing repeat, start building trust and continue to collaborate

Kim Morley


Kim Morley is a streamlining programme manager for West Yorkshire and Harrogate Sustainability and Transformation Partnership (WY&H STP). In this blog Kim talks about the importance of collaboration and improving staff experience.

When people ask me what I do and I say streamlining, the next question is usually ‘what does that mean?’ My simple explanation is to say my job is to help improve the experience of staff moving between hospitals and reduce the amount of things they need to repeat, for example nurses moving between hospitals are asked to complete mandatory training when they join a new hospital even if they have already done it. The response ‘really? I thought that that would have happened anyway?’

The NHS streamlining agenda is something that seems to be obvious to everyone outside of the NHS but has taken time to embed and take shape across the NHS. Streamlining is now at the point where there are clear steps to be taken, benefits identified and processes defined. As programme manager for streamlining in the WY&H STP, I can pick up and use the national work that has already taken place to make progress quite quickly.

A collaborative approach

As an STP, West Yorkshire and Harrogate (and the wider Yorkshire and Humber region) has some really well-established partnerships, networks and programmes that are already delivering collaboration, sharing and revising ways of working. This makes streamlining in the area much easier as that collaborative approach is not new to organisations.

Our objective

All the conversations I’ve had have been positive, and everyone is keen to achieve the benefits for the NHS as a whole and improve staff experience. One of the key objectives for the WY&H programme is to ensure, where possible, that all organisations are engaged and progress is made at a similar pace - this will enable the maximum benefits to be achieved. It’s important to remember that the starting point is not the same for all organisations in terms of processes, systems, and capacity. Making relatively quick progress without leaving anyone behind is important and any milestones should be ambitious but achievable with the right support and commitment.

Improving staff experience

I came into post in December last year and early January I was sat in an NHS hospital training department reception listening to staff who were waiting to go into mandatory training on induction, I tweeted with my observations and the comments they were making. The tweet read:

The response to this tweet surprised me (although it probably shouldn’t have), with a lot of comments, likes and retweets. It really emphasised the importance of this subject to people and the frustrations they all share. I appreciate social media isn’t the most balanced or scientific way to measure opinion, but the reaction reminded me why we are prioritising this important work.

Embracing change

If you’ve read this you have hopefully got an interest in streamlining, please spread the word, support the changes needed within your organisations, even the aspects that might feel difficult, or like they might not be a perfect solution right now. While processes and systems are being changed there will be more work to do, but in the longer term they will become normal ways of working and easier to manage. If you think of nothing else, consider the hundreds of people who took the time to react to my tweet on what is just one aspect of streamlining.

For further information contact Kim Morley, streamlining programme manager, WY&H STP:
Mobile: 07795126348
Twitter: @KimMorley26

NHS Streamlining Week

This blog was published as part of NHS Streamlining Week, visit the streamlining resource hub to learn more about streamlining in the NHS and the efficiencies you can make.

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