NHS Employers

Improving Staff Engagement The Chesterfield Way

29 / 03 / 2021

In this case study, we explore how Chesterfield Royal Hospital NHS Foundation Trust improved its NHS Staff Survey results through a programme of staff engagement. 

In 2017, NHS Staff Survey results revealed Chesterfield Royal Hospital NHS Foundation Trust as rated a 'worst performer' for the second year running with 26/32 negative scores. The trust embarked on a successful mission to engage, improve and change culture and the 2020 survey results showed they had scored above the national average in nine of the survey's eleven themes.

Learn how the trust: 

  • increased response rate to NHS Staff Survey from 33 per cent to 71 per cent from 2016 to 2019
  • improved responses to the survey, putting the trust above average in nine out of eleven categories
  • created improvement programmes to enhance staff engagement and upskill managers.

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