Research report: Staff experience and patient outcomes

25 / 07 / 2014

NHS Employers have commissioned a report on behalf of NHS England looking at the international research evidence on the links between staff and patient experience. Doctor Jeremy Dawson of Sheffield University Management School created the report, which builds on his previous work as part of a team, led by Professor Mike West that analysed results of the NHS staff survey.

The report demonstrates the evidence base across a range of studies from UK and elsewhere, to find that there are clear links between improved staff experience and better care for patients. Good HR practice and in particular staff engagement, should therefore be seen as integral to overall objectives for the NHS not a separate HR initiative.

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