Dorset HealthCare: staff voice at the heart of organisational change

07 / 02 / 2019

This case study explores how Dorset HealthCare University NHS Foundation Trust has worked to improve its NHS Staff Survey results through a range of staff engagement actions.

Learn how the trust focussed on the three areas of staff engagement:

  1. advocacy – how staff talk about the organisation
  2. involvement – how employees decide on the work they do
  3. motivation – how enthusiastic staff are to come to work.

This work resulted in improved survey response rates and year-on-year improvement to its staff engagement scores, rising from 3.64 in 2012 to 3.91 in 2017.

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