Survey at the heart of cultural change.

12 / 09 / 2019

This case study looks at how St Helen's and Knowsley Teaching Hospitals NHS Trust has introduced a local staff survey to bring about cultural change.

The trust realised that while the annual NHS Staff Survey is useful, it didn’t provide the ongoing feedback needed to make changes at a departmental level. By creating a new cultural survey to compliment the NHS Staff Survey, the trust has been able to capture information that has informed improvements across several departments.

The new survey has helped the trust to see a number of positive outcomes for the maternity department including:

  • development of management and clinical leadership teams
  • improved staff engagement metrics
  • better communication with staff feeling empowered to raise concerns
  • improved visibility of leadership including the head of midwifery
  • ongoing support and training where needed
  • increased morale
  • 100 per cent fill rate of midwife vacancies.

Read the full case study to find out more.

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