Regroup, reflect, recharge: Enhancing staff experience in the NHS

When: 10 / 3 / 2021 9.30am - 10 / 3 / 2021 4pm

When: 10 / 3 / 2021 9.30am - 10 / 3 / 2021 4pm
Where: Online
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  • When: Wednesday 10 March
  • Where: Online
  • What time: 9.30am - 4pm (the exhibition open from 8.45am and closes at 4.30pm)
  • Who should attend: NHS professionals that support staff experience and work in areas including health and wellbeing, staff experience, organisational development or other relevant HR role.
  • Cost: Free

Book now to secure your free place

We are pleased to welcome Mental Health First Aid England as our event partner. 

The agenda

Time Session
8.30am - 9.15am 

How Was Your Day? A proactive evidence-based approach to wellbeing interventions for frontline health workers

The pandemic has magnified the challenges healthcare staff face to their wellbeing with many current programs lacking quantifiable data.  This session looks at a recent initiative in Scotland that provides a robust real-time evidence base to inform the development and implementation of interventions undertaken to support health and wellbeing for frontline workers, including case studies from two NHS Boards using the “How Was Your Day?” app.

Paul Reed, Trickle Data Insights
Kim Walker, University of Aberdeen Senior Lecturer 

9.30am - 10.15am

Welcome from chair

Yetunde Hofmann, Founder of Solaris, Leadership & Change expert, NED and Remco Chair

From board to ward - making staff experience everyone's business

We are thrilled to be joined by Calderdale and Huddersfield NHS Foundation Trust and East Sussex Healthcare NHS Trust sharing the work they have done pre and through the pandemic, to support their staff and importantly how this has been led by the CEOs and their Board.

Joanne Chadwick-Bell, Interim Chief Executive at East Sussex Healthcare NHS Trust
Jacquie Fuller, Acting Lead Staff Engagement and Wellbeing at East Sussex Healthcare NHS Trust
Owen Williams, Chief Executive at Calderdale and Huddersfield NHS Foundation Trust 
Suzanne Dunkley, Executive Director of Workforce and Organisational Development at Calderdale and Huddersfield NHS Foundation Trust 


10.20am - 10.35am

Staff experience at the heart of COVID-19 - Northumbria’s story

Hear how Northumbria Healthcare NHS foundation Trust engaged meaningfully with NHS staff during the COVID-19 pandemic, in order to increase positive staff experience and wellbeing. Understand what needs emerged in the real time feedback from staff and hear how her trust responded to ensure employees were heard, supported and prioritised.

Annie Laverty, Chief Experience officer at Northumbria Healthcare NHS foundation Trust

10.35am -10.50am  Break, exhibition and networking
10.50am - 11.35am
Turning vision into reality - putting the NHS People Promise into practice

The NHS People Plan published in 2019 and updated in 2020 sets out the framework for workforce policy in the NHS. But what does it mean on the ground? Find out how the NHS People Promise will affect your organisation over the next year. What are the expectations for improved staff experience and how will they be measured? How can an integrated approach be a catalyst for change. What would improved staff experience look like? How will NHS Employers work together with NHS England and NHS Improvement to help local organisations? 

Jen Gardner, Assistant Director - Staff Experience at NHS Employers
John Drew, Director of Staff Experience and Engagement at NHS England and NHS Improvement 

11.40am - 12.00pm

Joy at Work

Hear from Bruce Daisley, bestselling author and podcaster (Joy at Work and Eat, Sleep, Work, Repeat) talk about simple strategies we can all adopt to make our work and that of people around us more enjoyable, and enhance our staff/organisation’s experience.

Bruce Daisley, Author / Podcaster of Eat Sleep Work Repeat

12.00pm -12.45pm Lunch, exhibition and networking 
12.45pm - 1.30pm

Round 1 of breakout sessions, choose from:

  • COVID-19 fallout - addressing the long term psychological impact on staff
  • Evolving the NHS health and wellbeing framework
  • Reshaping staff feedback post COVID-19 
  • Pausing for thought - the impact of COVID-19 on our ways of working
  • Creating a culture of care with Mental Health First Aid 
 1.30pm - 1.45pm Break, exhibition and networking

 Apply systems thinking to enhance NHS staff experience

Hear world-leading scientist and bestselling author Peter Senge describe how you can practically apply systems thinking to strengthen your organisation’s approach to enhancing the experience of your NHS staff. 

Peter Senge,Systems Thinking Scientist and Organisational Development expert 

2.20pm - 3.05pm

 Round 2 of breakout sessions, choose from:

  • Making the future of flexible working work for our NHS staff
  • NHS Staff Survey - challenges and changes
  • Working out what works
  • Look after your own wellbeing with Mr. Motivator
  • Continuous listening to continuously improve - using technology to make the NHS the best place to work
3.05pm-3.20pm Break, exhibition and networking 
3.20pm - 4.00pm

 In conversation with Dr. Don Berwick and Danny Mortimer 

Hear Professor Don Berwick (Kings Fund international visiting fellow, President Emeritus at the Institute for Healthcare Improvement and former advisor to Barack Obama) in conversation with Danny Mortimer (Interim NHS Confederation Chief Executive). Drawing on their collective expertise in making healthcare improvements and experience working in the NHS and internationally, Don and Danny will talk about the importance of joy at work and what it means for our NHS staff. Together they will share reflections on the opportunities and challenges posed by the COVID-19 pandemic, how these can be addressed to make improvements in staff experience, and why it's never been more critical to support our NHS staff so they can provide the best care possible.   

Dr. Donald M. Berwick, President Emeritus and Senior Fellow, Institute for Healthcare Improvement
Danny Mortimer, Interim Chief Executive at NHS Confederation

Please note this agenda and its speakers are subject to change, in the meantime book now to secure your free place and don't miss out on the opportunity to be part of the day.

Event supporters
We are pleased to welcome the following organisations as partners of our conference. You’ll be able to engage with them on the day through their sessions and by visiting the exhibition.

Health Action Training 
Mental Health First Aid England 

Sponsorship opportunities

If your organisation is interested in partnership opportunities at this event, please get in touch with Rob Burton on to discuss the range of exhibition, networking and sponsorship packages. 


0844 800 5987

10 / 3 / 2021 9.30am - 10 / 3 / 2021 4pm
Where: Online
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