Tackling sickness absence

Norfolk and Norwich NHS Trust

Since adopting their new attendance policy, Norfolk and Norwich University Hospitals NHS Foundation Trust has reduced their sickness absence rates by 11 per cent in the last 12 months, the equivalent of 37 extra staff available every day within the trust.

Statistics from the hospital showed that if a member of staff did not return to work within the first  seven days of illness, they would be absent for between one and three months. Ashley Judd, deputy director of workforce at the trust had a clear vision about how they could do things differently.

Listen to Ashley talking about his vision in a new video case study, and see the positive impact the new policy has had in the organisation, with staff including Nick Pemberton a charge nurse from the cardiology outpatients department confirming that since the introduction of the new sickness absence policy staff feel much more supported by the organisation.

Top tips from Ashley:

  • know your staff and communicate with them
  • make sure they know where they can locate their support networks
  • make sure they know and understand what they can access
  • put the person before the process.

For more information see action on sickness absence.

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