We are aware that some healthcare students, who have been employed to respond to the pandemic, had student loan repayments deducted from their May pay.
We have obtained clarification from the Department of Health and Social Care on this issue, which is the earliest date employers can make deductions for loan repayments is the April after the course has completed.
There may be instances when a student has borrowed from previous courses funded by the Student Loans Company and, in these circumstances, there may be legitimate reasons for a deduction. Further information on when individuals are expected to start repaying their loans is available on the gov.uk website.
If your organisation has engaged students into employment over the last few weeks, you may wish to check with your students and payroll service to ensure the details on payroll systems are accurate.
If a student loan deduction has been processed, the student should contact their employer in the first instance. The student can also seek support by contacting the Student Loans Company. Contact centres are operating with a small amount of staff and are taking urgent queries only. Students can also message and seek support on the Student Loan Company's Facebook and Twitter.