Updated national profile for call handlers

As part of the Emergency Services review, the NHS Staff Council’s Job Evaluation Group has published revisions to the national call taker profile.

10 September 2021

The job profile of 'call takers' has been renamed to 'call handlers' and additional profiles at higher bands have been included in the revisions.

Access and read the updated profiles in the full national ambulance profiles document.

The NHS job profiles index, which provides the full list of the NHS national job profiles, has also been updated.

For any queries regarding NHS national job profiles please contact: