Implementation FAQs

Culture and leadership

1. What do NHS employers need to do to prepare?

The national payroll system, the Electronic Staff Record (ESR) will publish information taken from the national payroll system which will help employers identify which staff will be eligible for a corrective payment and how much each member of staff will receive.

2. How will employers know if staff have worked overtime?

Most NHS employers use the Electronic Staff Record (ESR) HR and payroll system to manage payments to staff. ESR uses a system of pay elements to categorise payments into different groups reflecting payments for different types of work – for example to differentiate between basic pay, shift work or overtime. These pay elements, which are shown on staff’s pay slip, will be used as the basis to determine if they have completed additional activity.

3. Will eligible staff need to make an application to get this payment?

No. Payroll and HR departments will notify staff of their entitlement and how and when their corrective payment will be made. Staff will receive personal information about how their individual corrective payment has been calculated.

4. When will the payment be made?

NHS employers are committed to using all reasonable endeavours to make corrective payments to all eligible staff by 30 September 2021.

5. Who will calculate the payment?

Payroll departments will calculate the payment and notify staff of the amount and date of payment.

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