Total Reward Statements

What is reward?

This web page will give you all the information you need to successfully implement and promote Total Reward Statements (TRS) in your organisation, including key actions and resources to support your communications.

You can find more information about Total Reward Statements and what they are on our web page.

Why use TRS?

Keeping TRS up to date with your organisation’s reward offering for staff can help with workforce priorities such as recruitment and retention. It provides employees with a personalised summary of their total reward package (the benefits that come with working for your organisation) including pension benefits and salary, all in one place.

When are they updated?

TRS is updated at certain times throughout the year, so we have developed a timeline poster that includes the key deadlines you need to know so you can plan and keep track of TRS actions as well as when to communicate to staff.

Latest news for TRS - April 2021

It's time to update your staff benefits information and submit any pensions year-end updates to NHS Business Service Authority (BSA). You need to submit this detail by Friday 18 June for the 2021 TRS rollout.  

Key actions for employers

  • Make sure your contact details are always kept up to date to receive notifications on the availability of statements. You can do this by completing the pensions online administrator amendment form or you can email NHS BSA quoting your EA code. Also, sign up to our NHS Workforce bulletin so you don’t miss any of the TRS communications.
  • Use the task list created by NHS BSA to prepare your data for TRS. It will help you to submit better quality data to NHS BSA to produce accurate statements for your employees and can also decrease the request for manual calculations of pension estimates for your staff as you can redirect them to their TRS.
  • Remind and encourage your staff to access and save their existing TRS as old statements cannot be viewed once the new ones are available.
  • Update your local benefits page by the end of July so it can be communicated alongside the new TRS. Your local benefits page showcases all the benefits and rewards you offer locally to your staff. It can strengthen the impact on engagement with employees to promote non-financial benefits. Use our checklist which includes handy hints on what to include in your local benefits page. This is available to organisations who use ESR.

Mid-year TRS refresh

NHS BSA carries out a mid-year refresh to improve the quality of the information provided in TRS. NHS BSA produces a mid-year set of statements by re-running the pension calculations to capture the cleansed and updated data. The refreshed statements are generally available in December each year and will include any updates or changes to data made since the last update.


TRS helps staff see their total reward offer and its important to communicate it effectively. We encourage you to start thinking about TRS communication strategy as early as possible and include in your overall organisational communication plan. You can use resources developed by us and NHS BSA along with some good practice examples to support your communications. 

Further support    

NHS BSA operates the TRS information website. If you need further information about the rollout of TRS in your organisation, please contact NHS BSA on 0300 3301 352 or email

NHS Employers is supporting NHS organisations with TRS and if you have a success story please get in touch with us to share and promote good practice within the NHS on

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