Tools and resources

Tools and resources


Browse through our suite of tools and resources developed to help you support your workforce.


We will regularly update this page, so please keep checking back for new advice, tools and resources.




Head First This online tool is organised into themed sections to support mental wellness, resilience and recovery. If you’re looking for advice on selfcare, to find out how you can support a colleague or wish to find out more for your organisation the head first tool is a great place to start.
Case studies
  • Read about South Western Ambulance Service NHS Foundation Trust and its Staying Well Service (SWS) was launched to improve staff health. The SWS enables rapid access to support, with a mental health practitioner offering triage calls and providing direct face-to-face contact, or signposting to appropriate services. was launched to improve staff health. 
  • Take a look at this example from the East Midlands Ambulance Service to see how the organisation has recognised the key role staff engagement plays in delivering essential standards of quality and safety, and developing a positive organisational culture and working environment.
  • Read the case study from North East Ambulance Service NHS Foundation Trust (NEAS).  Find out how the trust implemented a range of initiatives to bring about a positive transformation for the organisation and address key challenges impacting staffing engagement levels
Examples of good practice

We have spoken to several trusts to find out what innovative approaches to recognition are currently being championed across the NHS. Take a look at the examples to give you some ideas about how you could recognise the achievements of your staff.

We also offer examples from other blue-light services, which share many of the engagement challenges faced by the ambulance service, to consider what learning could be replicated for the ambulance workforce. Take a look at examples from the fire service and the police service.

Top tips

Recognising when someone has done a good job not only helps them to feel better about their work and feel valued, but also makes it more likely that they will behave that way again. We have developed some top tips to help you to understand the important contribution you can make as a manager or as a member of staff.




The Tackling bullying in ambulance trusts: a guide for action includes analysis, advice, case studies and pointers for how to tackle bullying and create a positive culture.

The improving safety for lone workers guidance documents highlight the importance of protecting lone workers and provide advice for managers on their legal duties. They also outline the steps that staff can take to protect themselves and the importance of reporting incidents. They include some quick questions to act as checklist to ensure that the necessary protections and control measures are in place. 

East Midlands Ambulance Service has created guidance for employees and line managers to support staff who are experiencing menopause/andropause related issues, creating an environment where staff feel confident to raise concerns, instigate conversations and ask for reasonable adjustments in the workplace.


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