Capturing staff experience and the DNA of Care

Staff talking

In a ground-breaking project over the last 18 months, NHS England has been working with NHS Employers, Patient Voices and a range of health and social care organisations to capture the experiences of staff through digital stories. This project was called the DNA of Care and was designed to explore the intertwined relationship between patient care and staff wellbeing, and their part in shaping organisational cultures. The digital stories have centred around six themes:

  1. bringing your whole self to work
  2. compassion
  3. compassionate leadership
  4. improvement and change
  5. resilience
  6. equality and diversity.

New training resources

Using the experiences of these staff through a series of focused workshops, NHS England and Patient Voices have co-produced a series of facilitators packs for each of these themes. These packs are designed to provide health and social care organisations with the tools to deliver training and awareness raising sessions for staff across the six themes.     

Who should use them?

The packs will be of interest to managers working in organisational development, human resources, learning and development, training and also equality and diversity leads.

Download the resources

Bringing your whole self to work Facilitators guide         Presentation 
Compassion Facilitators guide Presentation
Compassionate leadership Facilitators guide  Presentation
Improvement and change Facilitators guide Presentation
Resilience Facilitators guide Presentation
Equality and diversity Facilitators guide Presentation
Bullying and harassment                    Facilitators guide  


Stories on bullying and harassment

Patient Voices have shared some stories exploring staff experiences of bullying and harassment. If you want to know more about the background to this project and the wider work of the DNA of Care visit Patient Voices.

The NHS Workforce Race Equality Standard (WRES)

Since 2015 all NHS organisations have been required to demonstrate how they are addressing race equality issues in a range of staffing areas through the Workforce Race Equality Standard (WRES). An independent assessment 2018 Data Analysis Report for NHS Trusts highlights the experience of black and minority ethnic (BME) people working in the NHS. It shows that while there has been a year on year improvement in BME representation in the most senior NHS roles (including at board level), and an increase in recruitment from these backgrounds, the health service needs progress in a number of areas.

Indicators five and six both identify urgent problems with bullying and harassment from both patients and staff that is reported by BME staff. The statistics show that bullying and harassment from patients has maintained the same level since 2015, but overall there have been more reports of bullying or harassment from staff since the WRES has been able to record its data. Access more information on the WRES



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