Line manager training programmes

Hospital nurse care

Since 2012, NHS Employers has rolled out two training programmes in partnership with Zeal Solutions, which have supported line managers in their roles across over 120 NHS organisations:

  • Supportive leadership and management behaviour training
  • Creating a mentally healthy workplace training

 

 Training Overview Reports

Supportive leadership and management behaviour training (SLMBT)

This training raised awareness of the importance of supportive leadership behaviour. Managers were enabled to enhance their skills in supporting their staff through effective communication, behaviours and engagement, by focusing on five key areas:

  • team conflict
  • staff sickness absence
  • organisational change
  • violence/aggression
  • communications.

Over the duration of the training programme 50 trusts across the board encouraged a cohort of 97 trainers to develop their supportive management skills and roll out this training across their local trust to colleagues.

Pilot evaluation report: 
Five mental health trusts piloted the scenario-based training in 2013. During the pilot, 272 delegates were trained across the organisations in a year and found:

  • 88 per cent of delegates enjoying the training
  • 86 per cent of delegates reporting that they are keen to apply the learning from the training
  • 91 per cent of delegates found the training to be relevant to their job

Interim evaluation report:
The interim evaluation report found 507 delegates had been trained by the trainers locally and:

  • 81 per cent delegates agreed that the training is realistic 
  • 79 per cent delegates agreed that issues were dealt with in depth
  • 83 per cent delegates agree the planned objectives were met.

Full evaluation report:
At the beginning of 2016, the supportive leadership training programme was opened up to all NHS trusts. Four training events took place including a further 26, with 56 delegates participating in the 'train the trainer' course. The full evaluation report including data up until May 2016, showed that the delegates' awareness of supportive and unsupportive managers behaviours has increased significantly in post-course measures.

Creating a mentally healthy workplace training (CMHW)

This was a scenario-based, train the trainer package for managers which focused on three key areas:

  • The emotional wellbeing of staff and the impact of this within the workplace.
  • Creating a positive workplace environment which supports emotional and mental wellbeing.
  • Supporting employees who have mental and emotional wellbeing challenges.

The programme trained a total of 89 managers from 87 NHS organisations.
A full evaluation report with data included up until May 2017, continues to demonstrate that the training is significantly increasing the level of capability that managers believe they have to deal with the potential mental health concerns.

Evaluation report
This first report produced in May 2016 comprised of feedback from 461 delegates trained by manager trainers. It demonstrated the programme had successfully contributed towards creating a mentally healthy workplace by:


  • raising awareness of mental health
  • exploring what is meant by a mentally healthy workplace
  • understanding the impacts of work on mental health
  • emphasising the importance of leadership behaviour for mental health
  • understanding and improving how to manage mental health.

Full evaluation report (with data included up until May 2017)
The report continues to demonstrate that the training is significantly increasing the level of capability that managers believe they have to deal with the potential mental health concerns.


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